1. The Management of Technical Professionals

• Challenges facing all managers
• Particular challenges facing technical managers
• Make the transition from technical professional to manager
• Analyze your roles in leading, managing, delegating, and doing, and apply those roles appropriately

2. Applying Personality Type to Technical Professionals

• Your personality type and that of others
• Manage the implications of uniqueness and sameness
• Use personality type in problem-solving
• Adopt communication to different psychological types

3. SMART Objectives: A Foundation for Managing Technical Professionals

• The use of the vision and mission
• Set S.M.A.R.T. objectives

4. Making Decisions with Technical Professionals

• The continuum of decision making
• Choose the best approach for each decision
• Use decision making to build your team

5. Delegating, Motivating, and Coaching: The Power Tools for Managing Technical Professionals

• Use the learning curve to manage technical professionals
• Delegate for development and productivity
• Motivate technical professionals
• Use coaching and feedback for development

6. Choosing Talented Technical Professionals

• Skills, behaviors, and talents that you need for any position
• Construct effective interview questions
• Legal and policy requirements in hiring
• Conduct effective interviews

7. Managing Progress and Evaluating Performance

• How to set expectations for performance
• How to conduct formal annual performance reviews and informal quarterly reviews
• Use the power tools of delegation, motivation, and coaching to manage progress and evaluate performance
• Deal with mismatches between performance and need

8. Planning and Taking Action

• Deploy a tactical plan
• Make change happen